Powerful Outreach. Flexible Campaigns.

Powered by human sequence selection technology

Velocity’s outbound campaigns are designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused.

With Velocity, you have the control you need, without replacing your current outbound dialer or technology.

Contact Management

Dynamic Segmentation (lists)

Fast contact upload and bulk edit and delete

Connect with API, manual CSV upload or SFTP

Outbound Strategy

Omni-Channel (Voice, SMS, email). Call Window & Time Zone management

Dialing Ratio: Custom Ratio Scoring & Static Dialing Ratios

First In First Out (FIFO), Last In First Out (LIFO)

Campaign Control

Campaign & Segment Scheduling. Start, Clone, Reset, Pause/Restart

Manage Dialer Configurations

Contact Sorting

Multi-Segment (list) Campaigns

Suppression and Compliance

Compliant Dialing modes

Activity based logic, customer reset API, Contact Fields,

DNC Local, State, Federal

Point of Contact

SMS/Email/Call-to-Action

Message templates

Advanced Call to Action

Dynamic Contact Fields in Templates

Available Payment Collections

Agent or Agentless collections

Omni-channel capability

Full PCI compliance through our additional C3 Payment product

High Volume Outbound

Increase agent productivity over manual Click to Dial operations. Velocity provides advanced performance for outbound campaign management.
Velocity grows with you. Whether you have 50 agents or 5,000+
We grow with you so you have the confidence you need in every step of the way.

Outbound Voice, SMS & Email

Velocity improves your contact centers engagement rate by allowing an omni-channel approach to outbound. Combine Voice, SMS, email and more into your campaigns.
Contact made through their preferred method, so you can increase your connection rates and close more business.

Product ROI

This isn’t a hypothetical, you save real money with a product that can pay for itself.
As effective as Velocity is, it also saves you money in potential legal fees for non-compliance.