CCaaS Powered by Customer Dynamics

A Modern CCaaS Platform Built for High-Volume, Regulated Engagement

Pair with Human Sequence Selection Technology

CCaaS Powered by Customer Dynamics is a cloud-native Contact Center as a Service (CCaaS) platform purpose-built for organizations that manage complex, high-volume customer engagement. CCaaS Powered by Customer Dynamics unifies inbound, outbound, compliance controls, and secure payments into a single operating model when paired with our available tools—reducing system complexity while supporting better operational outcomes.

This is more than contact center software. It is a complete engagement and revenue-enablement platform designed to help organizations engage efficiently, operate confidently, and reduce risk.

One Platform. One Operating Model

Inbound and Outbound omnichannel engagement in a unified platform

Designed to adapt as volumes, and regulations evolve

Cloud-based deployment with enterprise-grade scalability

Purpose-Built for High Volume Engagement

Supports High-volume outbound campaigns and inbound interactions

Optimized for regulated industries and complex contact strategies

Enables blended operations without sacrificing visibility or consistency

Compliance Embedded Into Every Interaction

Secure Payments with the available C3 Payment\

Built to support evolving regulatory requirements

Reduced reliance on manual checks and post-call corrections

Advanced Suppression

Activity based logic, customer reset API, Contact Fields,

DNC Local, State, Federal

Point of Contact

SMS/Email/Call-to-Action

Message templates

Advanced Call to Action

Dynamic Contact Fields in Templates

Available Payment Collections

Agent or Agentless collections

Omni-channel capability

Full PCI compliance through our additional C3 Payment product

High Volume Scalability

Increase agent productivity over manual Click to Dial operations. CCaaS Powered by Customer Dynamics provides advanced performance for campaign management.
CCaaS Powered by Customer Dynamics grows with you. Whether you have 50 agents or 5,000+
We grow with you so you have the confidence you need in every step of the way.

Voice, SMS & Email

Improves your contact center engagement rate by allowing an omni-channel approach to outbound. Combine Voice, SMS, email and more into your operations.
Contact made through their preferred method, so you can increase your connection rates and close more business.

Product ROI

This isn’t a hypothetical, you save real money with a product that can pay for itself.
Save money in potential outbound legal fees and fines when paired with Velocity or Safe Select. Both keep your running compliant.

Delivered by Customer Dynamics