Take the agent experience to a whole new level.
A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. The e2 Agent experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging. Each license includes 1 Active Agent and 5,000 Digital Transactions.
Benefits at a Glance
Increase agent efficiency and output
Realize integrations with Microsoft Dynamics CRM Cloud Based or Premised Based
Reduce agent handle time and provide a Return on Investment
e2 enables CXone WFO for all Omni-Channel Interactions
Integrates with Microsft Dynamics CRM Cloud CIF Version 1 or CIF Version 2
Key Features
The e2 Omni-Channel Agent solution leverages the following features and functionality:
Omni-Channel
Execute campaigns in an omni-channel environment.
Advanced Screen Pop
Allows for screen pop configuration by multiple categories. Also works with call transfers.
Automatic Time Logging
Creates an activity log for voice, chat, SMS, email and work items.
C3 Payments
Sends a secure click-to-pay weblink and collects payment through NICE CXone SMS or email. PCI compliant.
Click-To-Call
Reduces wait time for customers.
Agent Console
Streamlines agent experience. Includes Voice, Chat, Email, SMS and Work Item channels.
Activity Transcripts & Recording Link
Stores transcripts from chats, email, SMS and voice recording link in Microsoft Dynamics 365 Timeline activities.
Per License Benefits
1 Active Agent and 5,000 Digital Transactions per License
“Customer Dynamics & e2 enabled our business to streamline our contact center’s agent experience, improve customer satisfaction and reduced agent call time by 24%.”
Swapnal Shah | Vice President of IT
American College of Education
Interested in a Demo? Looking for more info? Reach out to us!
To learn more about the e2 Agent Solution from Customer Dynamics,
see pricing, get a live demo and more:
Complete the form below or call 801-428-1200