Available Now as E2 Agent or E2dx
Both versions offering powerful capabilities, under the same product SKU
Take the agent experience to a whole new level
A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. The E2 experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging. Each version offers unique benefits. Contact us to decide which is best for you.
E2 Agent
Increase agent efficiency and output
Realize integrations with Microsoft Dynamics CRM Cloud Based or Premised Based
Omni-channel capability and management
Click to call
Advanced screen pop
Reduce agent handle time and provide a Return on Investment
e2 enables CXone WFO for all Omni-Channel Interactions
Integrates with Microsft Dynamics CRM Cloud CIF Version 1 or CIF Version 2
E2dx
Supports all DFO Channels from Chat and SMS to WhatsApp and custom “bring your own” channels
AutoSummar captures and summarizes every cusotmer interaction. Agents no longer have to manually type summaries, saving time and lowering average handle time.
Real Time Interaction Guidance - AI driven guidance and coaching to agents during live customer interactions for improved agent responses with less training.
Live and accurate transcription services
CoPilot
Noise Suppression
Call Sentiment informs agents of current sentiment of customers
Benefits of E2dx Over the Competition
Tracking CRM Navigation: Pin dynamic records to allow agents to return to specific records after handling other calls/contacts
Auto Association of CRM to entities including newly created ones
Screen Pops in CRM
Streamlined Digital Channel Contact Handling
UI/UX Designed specifically for Dynamics
DFO and Legacy Channels
AutoSummary control
See our E2 Agent vs. E2dx comparison sheet for further information and breakdown of benefits.
Key Standard Features
The E2 solutions leverages the following features and functionality:
Omni-Channel
Execute campaigns in an omni-channel environment.
Advanced Screen Pop
Allows for screen pop configuration by multiple categories. Also works with call transfers.
Automatic Time Logging
Creates an activity log for voice, chat, SMS, email and work items.
C3 Payments
Sends a secure click-to-pay weblink and collects payment through NICE CXone SMS or email. PCI compliant.
Click-To-Call
Reduces wait time for customers.
Agent Console
Streamlines agent experience. Includes Voice, Chat, Email, SMS and Work Item channels.
Activity Transcripts & Recording Link
Stores transcripts from chats, email, SMS and voice recording link in Microsoft Dynamics 365 Timeline activities.
Per License Benefits
1 Active Agent and 5,000 Digital Transactions per License
FAQs
Q: “If I am already on E2 Agent, do I need to migrate to E2dx?
A: No. Only if you want specific features available on E2dx.
Q: “What about pricing?”
A: Contact us for custom pricing for your company. We offer no pressure quotes for you to make the best decision for your contact center.
Interested in a Demo? Looking for more info? Reach out to us!
To learn more about the e2 Agent Solution from Customer Dynamics,
see pricing, get a live demo and more:
Complete the form below or call 801-428-1200
“Customer Dynamics & e2 enabled our business to streamline our contact center’s agent experience, improve customer satisfaction and reduced agent call time by 24%.”
Swapnal Shah | Vice President of IT
American College of Education