Take the Agent Experience to a New Level

A better customer experience begins with an optimized agent experience. Minimizing the number of windows needed to solve a customer problem improves contact center efficiency and decreases agent frustration. The E2 experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging. Each version offers unique benefits. Contact us to decide which is best for you.

E2dx

  • Supports all DFO Channels from Chat and SMS to WhatsApp and custom “bring your own” channels

  • AutoSummary captures and summarizes every customer interaction. Agents no longer have to manually type summaries, saving time and lowering average handle time.

  • Real Time Interaction Guidance - AI driven guidance and coaching to agents during live customer interactions for improved agent responses with less training.

  • Live and accurate transcription services, Noise Suppression and Call Sentiment informs agents of current sentiment of customers

  • Engage the latest AI capabilities.

Omni-Channel

Execute campaigns through a single or multi-channel manner, all in one campaign and platform. Call and follow up with a text with ease.

Single Pane View

A true single pane view for all agent interactions, manage calls and messaging all in one easy to use screen.

Agent Console

Streamlines agent experience. Includes Voice, Chat, Email, SMS and Work Item channels.

Automatic Time Logging

Creates an activity log for voice, chat, SMS, email and work items.

Activity Transcripts and Recording Link

Stores transcripts from chats, email, SMS and voice recording link in Microsoft Dynamics 365 Timeline activities.

Click to Call

Reduces wait time for customers.

Benefits of E2dx Over the Competition

  • Tracking CRM Navigation: Pin dynamic records to allow agents to return to specific records after handling other calls/contacts

  • Auto Association of CRM to entities including newly created ones

  • Screen Pops in CRM

  • Streamlined Digital Channel Contact Handling

  • UI/UX Designed specifically for Dynamics

  • DFO and Legacy Channels

  • AutoSummary control

See our E2 Agent vs. E2dx comparison sheet for further information and breakdown of benefits.

FAQs

Q: “If I am already on E2 Agent, do I need to migrate to E2dx?

A: No. Only if you want specific features available on E2dx.

Q: “What about pricing?”

A: Contact us for custom pricing for your company. We offer no pressure quotes for you to make the best decision for your contact center.

Interested in a Demo? Looking for more info? Reach out to us!

To learn more about the e2 Agent Solution from Customer Dynamics,
see pricing, get a live demo and more:

Complete the form below or call 801-428-1200