About Customer Dynamics

Improve customer relationships with Customer Dynamics

The key to customer delight is to build better relationships. Our company name, Customer Dynamics, was built on a theory and methodology that looks at promoting the growth of relationships to produce better results.  As a Microsoft Cloud partner for Dynamics 365 CRM and Office 365, we look at customer relationship management (CRM) from two perspectives, the customer’s experience as well as the user’s (agent’s) experience.

Our goal is to leverage leading technology solutions like Microsoft Dynamics 365 CRM, Microsoft Office365, and inContact to improve the overall dynamics between the company, the customer and the user (agent).

Capturing the complete customer journey

Customer Dynamics differentiates from our competitors by helping our customers map out the customer journey from a holistic level. We help identify where the customer is at in their buying cycle and help accelerate this process by identifying ways to engage the customer at the right time, with the right data, no matter what method or channel they use to interact.

Our software tools help you streamline operations and collect the data used to accurately deliver needed metrics and key performance indicators (KPIs). But it’s the Customer Dynamics Process that leverages these tools, that ensure that your users perform necessary tasks, so that you are in touch with what you need to be doing, at the right time, and for the right customer.

Leverage our best practices and tools to drive your customer and agent relationships

The Customer Dynamics Process is more than simply a set of best practices or a collection of tools. It’s a discipline that makes effective use of the technology and the tools we provide to help you optimize the quality and the character of the relationships you build with those who drive your business, your customers! By observing and evaluating the dynamics of these relationships you learn more about them every day, more that you can use to make them better and more productive relationships than ever before.

Key services that support optimized customer and agent relationships

In addition to consulting, implementation, portal and website development and custom development services, our comprehensive portfolio of services helps you to optimize every stage of the agent and customer lifecycle:

Our sustainable competitive advantages

  • 100% Focused on improving customer relationships
  • 15+ years industry and CRM consulting experience
  • 100’s of CRM Implementations
  • Microsoft Gold certified cloud partner for CRM and ISV
  • Deep understanding of customer dynamics
  • Trusted network of technical and business consulting partners
  • A Microexcel Company with global footprint

Acquired by Microexcel, a global leader in providing innovative and comprehensive software solutions and services, in 2017, Customer Dynamics has access to experts in a broad set of technologies as well as flexible engagement models that include off-shore development and support. As a member of the Microsoft Partner network with a Gold partner competency in CRM, Customer Dynamics delivers solutions and systems based on the innovative and reliable Microsoft technology stack.

Learn More!

Contact us at (801) 428-1200 or sales@customerdynamics.com to learn more about how you can improve the customer dynamics between you and your customers!