Ready. Set. Dial. In Compliance.

Safe Select provides Advanced Non-Regulated Outbound Omni-Channel Marketing Compliance operations. Designed with oversight from Troutman Firm a leading TCPA & FTSA compliance law firm. Designed specifically to meet compliance obligations for TCPA (Telephone Consumer Protection Act) on the federal and state level (Florida, Oklahoma, New York, Massachusetts, etc.) as noted on www.tcpaworld.com.

With Safe Select you have more compliance options and flexibility, which means you’re in control. Safely.

Each license through Safe Select includes 1 Active Agent and 5,000 Digital Transactions.

Get Results with Safe Select

Safe Select’s Highlighted Benefits:

Compliance Highlights

Human Sequence Selection

Safe Select offers the market with Human Sequence Selection, a critically important technology compliance tool for high capacity outbound voice and text (SMS) messaging. Safe Select has 20+ mentions in articles posted on TCPAWorld.com. It has been highly recommended and even withstands the latest FCC rulings.

Non-ATDS

Safe Select's human click initiation technology is compliant with federal TCPA as a non-ATDS (automatic telephone dialing system) for making calls to non-consented consumers. This allows for great flexibility and less regulation.

State Mini-TCPA Compliance

Several states including Oklahoma, Florida, New York, and Massachusetts's with more pending. They all have their own additional regulations beyond that on the federal level. This means any outbound calling or SMS (text messaging) done in these states must also follow these regulations. Safe Select allows for advanced customization to keep you compliant in every state.

Finance and Collection Controls

Can manage all the State and Federal Restrictions around financial compliance

Scrub Against DNC

Provides connectivity to customer provided National Do Not Call list, Reassigned Numbers Database and any other data sources needed to stay compliant. This ensures suppression of calls and text messages of numbers you don't want to call or text.

TCPA Compliance for Outbound Communication

Safe Select resolves Federal and State TCPA compliance requirements. With the advanced campaign management, it allows for you to adapt each campaign to individual and federal regulations.

Federal TCPA Compliance

The TCPA on a federal level has many regulations that apply to outbound voice and SMS (text messaging) campaigns in all states. Fines can be severe for failure to comply and often lead to class action lawsuits. Safe Select keeps you compliant on the federal level to prevent expensive consequences for failure to comply.

Significant ROI

Safe Select offers an impressive ROI. With increased agent productivity and TCPA compliance, Safe Select pays for itself. Connect with us for a free ROI tool to see how much you can save.

PCI Compliant Payments

Top tier PCI Compliance with C3 Payment. Offers full compliance while taking payments. Available omni-channel payment collections: Text-to-pay, DTMF, email, chat.

Advanced Features

Fill Common CCaaS Gaps

Safe Select offers several features like TCPA compliant outbound campaigns for Voice and SMS (text messaging).

Reporting Data Feed

Reporting Data Feed is available to be used with your 3rd party reporting tools for historical data.

Screen Pop

Streamline operations using screen pop functionality from internal or external CRM systems.

Ratio Blending

Blend initial and retry calls to improve campaign performance.

Per License Benefits

1 Active Agent and 5,000 Digital Transactions per License

Payment Processing Capability

The available C3 Payment is easily added to Safe Select allowing for PCI/DSS compliant payments that make payment collections simple and secure.

Omni-Channel Outbound

Safe Select offers advance omni-channel outbound communication with voice, SMS, and email.

Custom Retry

Schedule the interval and frequency of retries to improve conversion rates while adhering to industry limits.

Call to Action

Increase your customer satisfaction and contact effectiveness with the imbedded call-to-action workflow engine.

Architecture

• Multi-tenant Cloud SaaS architecture

• Edge deployment minimizes latency

• High performance cache used to control:

  • List, retry, and finalization logic

  • Prioritization of contacts

  • Dialing sequence Optimization

  • Human intervention for dial approval

Upcoming Features

• SFDC Integration

• Speech to Text and Sentiment (Scoring / Reporting)

Interested in a Demo? Looking for more info? Reach out to us!

To learn more about the Safe Select Solution from Customer Dynamics,
see pricing, get a live demo and more:

Complete the form below or call 801-428-1200