Newsletter - January 2026
As we look back on the past year at Customer Dynamics, we’re proud of the progress we’ve made alongside our customers and partners. It was a year of steady growth and continued expansion, supporting organizations globally as customer engagement and compliance demands evolved. Our focus stayed clear: thoughtful product development—making our platforms more intuitive, reliable, and aligned with how modern contact centers actually operate.
Most importantly, the year reinforced what matters most to us: the trust our customers place in our people and our technology. As a global organization, we stay customer-first by listening closely, acting intentionally, and delivering solutions built for long-term success.
Customers can now leverage their own AI models with Customer Dynamics to shape outbound dialing strategies based on propensity, timing, and customer context. Customer Dynamics then operationalizes those decisions through compliant dialing logic, consent management, and real-time controls—ensuring AI insight becomes safe, executable action.
Customer Success Story
A national medical collections agency reached a turning point when its legacy telephony system hit end-of-life. They needed a modern outbound solution that could scale quickly—without adding compliance risk.
Although the agency had already adopted a leading cloud contact center platform, its native dialer lacked the safeguards required in a regulated environment. As the client described it, “It’s a dialer without guardrails—set the list and hope for the best.”
That’s where Safe Select made the difference. By layering intelligent compliance controls on top of their existing platform, Customer Dynamics helped transform outbound dialing from risky to reliable.
The results:
A seamless transition off legacy systems
Greater control over when and how calls were placed
Improved outbound performance with reduced compliance risk
What does this look like in your contact center?
The approach above won’t look identical for every organization. If you’re thinking through similar challenges or planning for 2026, we’re always open to a short conversation to talk through options.
New Product Spotlight
CCaaS Powered by Customer Dynamics is a cloud-native Contact Center as a Service platform built for organizations managing complex, high-volume engagement. When paired with our available tools, it unifies inbound, outbound, compliance controls, and secure payments into a single operating model—reducing system complexity while supporting stronger operational outcomes.
This is more than contact center software. It’s a complete engagement and revenue-enablement platform designed to help organizations operate confidently, engage efficiently, and reduce risk.
Hosted Payment IVR Solutions has also been added to our lineup of available products. Securely send and receive payments through IVR, SMS, email or other integrated channels. Customers can complete their payments quickly and safely through a mobile-friendly web portal, without ever needing to share sensitive card information over the phone. With our PCI Certified Level 1 Compliance certification, we take the worry out of payment compliance. This ensures a frictionless and secure payment experience for both staff and customers.
Highlighted LinkedIn Posts This Month
Debt Collections Machine — View
That moment 4 tabs, 2 CRMs, and a customer crash together — View
When the dialer works, the data is clean, and the payments flow — View
Follow us on LinkedIn to stay up-to-date on the latest CCaaS Market Trends.
