AI is moving beyond answering questions. It is beginning to take action.
But as AI takes on more responsibility in the contact center, a critical question emerges: Who is accountable for what happens next?
In our latest Customer Dynamics podcast episode, AI Can Act. Who Owns What Happens Next?, we explore the growing importance of AI governance, human oversight, and customer-level orchestration.
The conversation covers why AI capability does not automatically mean authority, what happens when automated actions fail, and why effective AI-to-
