Compliance is King
Protect your business by ensuring outbound calls are made in compliance with TCPA, Florida Robocall, GDPR, CCPA, FDCPA, etc. regulations. Safe Select is capable of meeting your needs for human selected call sequence order.
Safe Select is our Omni-Channel solution which allows for voice, SMS and email communication within a single campaign, whilst providing the capabilities to achieve compliance at international, federal and state levels.
Turn the Contact Center Into Your Secret Weapon
Simplify and accelerate your outbound omni-channel campaigns with Voice, SMS, Email, WhatsApp, and Payment interactions with ReachCX.
Designed specifically for customers who need more functionality and performance. ReachCX’s flexible Call-to-Action engine increases connection rates letting customers use their preferred channel and easily pivot between live agents, agentless SMS and email.
ReachCX is a high-performance, robust, easy-to-use web-based solution that scales dialing campaigns from thousands to millions of records effortlessly.
Happy Agents = Happy Customers
A better customer experience begins with an agent experience that includes, blended Voice, SMS, Email, Chat, work item, WhatsApp & social media.
Minimizing the number of windows needed to solve a customer problem improves contact center efficiency.
Our cost effective, industry leading e2 Agent advanced omni channel experience includes unique integration/productivity features such as custom navigation panels, pending navigation, and activity logging, Queue visibility.
Get Paid Faster
Enable your contact center agents to send secure payment links to contacts via email, text, DTMF, and chat to speed up the collection of payments.
Links can be sent whilst on a call with a contact (using email or text), during a chat session or using an outbound email / text campaign.
Customers complete payments via the secure, mobile friendly link without having to share credit card numbers with agents over the phone.
C3 Payment can be seamlessly embedded in most systems. Simple pricing and subscription model.
Products
Our powerful product line up is designed to optimize your contact center though integrations and enhanced features.