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Advanced Campaign Management Featuring Human Sequence Selection (HSS) Technology

Increase contact rates by communicating with customers on the channels they are already using. Velocity pays for itself by saving agent time and increasing contact rates while including baked in compliance to address the everchanging Federal and State compliance regulations.

What does Velocity do?

  • Reduce agent bottlenecks when taking payments.

  • Remove silos and increase adoption of digital channels.

  • Add mobile app notifications for existing in iOS and Android in-app users.

  • Handle Do Not Call (DNC) scrubbing for Federal, State and internal sources.

  • Introduces a seamless experience between voice and digital channels for agent and agentless work flows.

  • Keep your existing CCaaS provider.

  • Adhere and stay ahead of outbound regulations of TCPA, CFPB, RegF (FDCPA), individual state (mini-TCPA regulations and PCI Compliance).

Velocity’s outbound campaigns are designed for productivity, risk management, and improved customer engagement. By bringing everything together with one solution, you can be more efficient, data-driven, and compliance focused.

Advanced Features:

  • Human Sequence Selection (HSS) for voice and text messaging: Drives inbound business with compliant Text Messages while Leveraging Leverages improved productivity and while meeting regulatory requirements for outbound dialing. Increase agent productivity with a reduced average agent handle time.

  • Human Sequence Selection (HSS) for text: Same great campaign compliance for your outbound text (SMS) campaigns. Drive inbound business with compliant text campaigns, knowing you are abiding by the rules.

  • Outbound voice, SMS and email campaign management: With Velocity’s advanced campaign functionality, you can have full control of campaigns to keep you compliant on all levels - from Federal regulations to individual State requirements.

  • In-app functionality for IOS and Android: Our available mobile SDK allows you to notify customers with targeted push notifications, secure in-app payments, and real-time communications - all within your mobile app.

  • Available integrated payment collection solutions: Experience a seamless payment recovery experience with omni-channel features like the available text to to pay outstanding balances. All done with top-tier PCI/DSS compliance.

  • Robust license benefits: 1 Active agent and 7,500 digital transactions per license.