As an official partner of RIngCentral, we have developed high end campaign management solutions. With features like Dynamic List Creation, IVR Scripting, international functionality, and available payment collection function. All built right in to your existing RingCentral Contact Center.

Outbound campaigns designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused

Features for RingCentral Contact Center

Contact management

  • Fast upload with API, Manual CSV, SFTP.​

  • Dynamic Segmentation (lists)​

  • Bulk Edit/Delete​

Campaign Control

  • Campaign & Segment Scheduling​

  • Contact Sorting​

  • Multi-Segment (list) Campaigns​

  • Campaign Scheduling: Start, Clone, Reset, Pause/Restart​

  • Manage Dialer Configuration

SMS/email/call-to-action

  • Message Templates

  • Advanced Call to Action​

  • Use Dynamic Contact Fields in Templates

Outbound Strategy

  • Omni-Channel – Voice, SMS, Email​

  • First in First Out (FIFO), Last In First Out (LIFO)​

  • Call Window & Time zone Management​

  • Dialing Ratio settings​

    • Custom Ratio Scoring​

    • Static Dialing Ratios

Suppression and compliance

  • TCPA compliant modes

  • Human Sequence Selection Technology

  • Activity Based Logic​

  • Custom Rest API ​

  • Contact Field ​

  • DNC Local Lists​

  • DNC State/Federal​

  • Point of Contact​

Where the beginning of a better contact center starts….

 

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