As an official partner of Cisco, we have developed high end outbound campaign management solutions. With features like Dynamic List Creation, IVR (agentless) calling, omni-channel campaigns, and available payment collection function. All built right in to your existing Webex Contact Center.

Outbound campaigns designed for productivity, improved customer engagement, and risk management. We bring all your channels together with one solution, so you can be more efficient, more strategic, and results focused.

Features for Cisco Webex Users

Contact management

  • Fast Contact Upload with API, CSV, SFTP.​

  • Dynamic Segmentation (lists)​

  • Bulk Edit/Delete​

Campaign Control

  • Campaign & Segment Scheduling​

  • Contact Sorting​

  • Multi-Segment (list) Campaigns​

  • Campaign Scheduling: Start, Clone, Reset, Pause/Restart​

  • Manage Dialer Configuration

SMS/email/call-to-action

  • Message Templates

  • Advanced Call to Action​

  • Use Dynamic Contact Fields in Templates

Outbound Strategy

  • Omni-Channel – Voice, SMS, Email​

  • First in First Out (FIFO), Last In First Out (LIFO)​

  • Call Window & Time zone Management​

  • Dialing Ratio settings​

    • Custom Ratio Scoring​

    • Static Dialing Ratios


Suppression and compliance

  • TCPA compliant modes

  • Human Sequence Selection Technology

  • Activity Based Logic​

  • Custom Rest API ​

  • Contact Field ​

  • DNC Local Lists​

  • DNC State/Federal​

  • Point of Contact​

Where the beginning of a better contact center starts….

 

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