We touched on the impressive open rates of text messages in previous posts. But the benefits go beyond just getting seen.

Here's how SMS can transform your outbound campaigns:

• Increased Engagement: People are more likely to respond to a quick text than a lengthy email or a missed call.

• Improved Conversion Rates: Prompt responses lead to faster decision-making and higher conversion rates.

• Enhanced Customer Experience: Text messages offer a convenient, familiar way to communicate and provide updates.

Think about it: Text messages can be used for appointment confirmations, special offers, surveys, and more.

The best part?

Customer Dynamics' Safe Select platform seamlessly integrates SMS into your existing outbound campaign platform and includes baked-in compliance.

Ready to unlock the power of text messaging?

Schedule a call to discuss your specific needs!

In today's fast-paced world, grabbing attention can be tough. Especially when it comes to outbound marketing campaigns. While phone calls can be effective, the reality is that email inboxes are overflowing, and phone calls are easily missed.

Did you know?  Text messages boast an average open rate of 98% compared to just 8-11% for unknown calls!

Text messages deliver your message directly to your target audience's pocket, ensuring higher visibility and engagement.

Look out for our next email where we'll explore how seamlessly integrating text messages into your outbound strategy can skyrocket your results.

Want to learn more now?

Schedule a quick call with our team to discuss how Customer Dynamics can help!

Click below to schedule

Modernize the payment collection process now!

Available with Customer Dynamics’ C3 Payment, which enables payments directly via live chat, text messages, phone, email, and through their mobile app.  It's the easy upgrade your business needs to streamline payments and boost agent productivity.

Here's the win-win:

• Easy Addition: Modernize their current platform without a full overhaul. C3 Payment is a simple add-on.

• Improved Agent and Consumer Experience: Streamlined payments saves agents time and frustration, leading to a better customer experience.

• Proven Results: See a clear return on investment with increased efficiency and faster collections.

• Built-in Security: Peace of mind guaranteed with PCI/DSS compliance baked right in.

Ready to transform the payment game?

Our expert team can answer any questions and help you get started on the path to smoother payments and higher agent productivity.

Talk to us today!

Did you hear about Kixie's recent court ruling? They just got classified as an ATDS, which means they are added to the many that are subject to strict federal and state regulations. Connect with us now!

Feeling worried about your outbound systems? Don't stress, we've got you covered.

Start using Omni-Channel voice, text, email, payment and mobile in-app notifications with your campaign management to modernize your outbound campaigns, all while staying compliant.

Adding our Modern Omni-Channel Tools Will Provide the Following:

• Increase engagement and Return on Investment - ROI.

• Reach the right customers with their preferred channel.

• Increase your engagement rate of your outbound marketing.

Contact our team today and see how we can help!

We just wrapped up LeadsCon in Vegas, and it was incredible! We connected with Eric Troutman and other industry leaders who are encouraging you to take action now. All your leads that are not 1:1 will become invalid/illegal Jan. 27, 2025 if you use an ATDS to place calls or texts. 

Here's the Recap:

• The FTC is for the first time in 50 years, taking a look at the phone calls / texts industry so it’s important to make sure your company is trying to follow the rules and do the right thing.

• FCC only modified definition of express written consent and not express prior permission.

• This likely means it only applies to calls made using ATDS or prerecorded/artificial/AI voice.

• Human Selection Systems (not human intervention) remain compliant (i.e. Safe Select).

• Big loophole benefit for those using Safe Select.

• TCPA filings up 32.8% from last year.

• 66.9% of all TCPA suits were filed as class action.

• Class actions are up 65% from last February.

• TCPA Actions are up 42% over January.

See for yourself:

Our solutions with baked in compliance are also proven to deliver serious returns on investment.

Ready to partner with the leader in campaign management?

Reach out to our team and let's chat about how we can help!

Thousands of industry leaders will be there, discussing everything from calling, texting, distributing, managing, and generating new leads. There will also be lots of talk about the new one-to-one consent regulations and exploring solutions. Talk to our team about any questions you may have. 

Here at Customer Dynamics, we have a seamless enablement that works with your existing platform, ensuring you stay compliant with maximum outbound campaign success and return on investment.

Are you prepared to stay compliant without derailing your current lead generation and communication strategies?

Here's what we can help you achieve with our solutions:

• Increase contact rates with a modern approach.

• Optimize campaign management for improved efficiency and success.

• Stay ahead of the curve in this rapidly evolving market.

Let’s connect and we'll show you how our solutions can help you adapt your outbound communication strategies for a compliant and successful future.

Spots are filling up fast, so contact us today to schedule a meeting or connect with us at the conference!

Learn how you can add text messages to your outbound campaigns, without hassle or compliance worries! Our solutions work with your existing platforms, no need to start over! Just a simple upgrade!

Talk to our team about how to pick up a 90% read rate with text messaging!

We understand compliance can be confusing. We ensure your outbound campaigns adhere to complex regulations with our Human Sequence Selection for SMS, while seeing a significant ROI. Our campaign management solutions ensure a simple approach to compliance, with great efficiency.

This means you can reach your customers directly on their phones with confidence, knowing you're doing it the right way.

3 compelling reasons Safe Select will boost your marketing efforts:

• Increase your engagement rate with the addition of text messaging.

• Reach the right customers with their preferred channel.

• Increase engagement and ROI.

Schedule a call with one of our outbound compliance specialists and learn how Customer Dynamics can help.

Imagine the possibilities of including your contact center into your existing iOS and Android app directly. Ask our team how. 

Here's what you can achieve:

• Effortless In-App Payments: Streamline the payment process with secure in-app transactions, keeping your customers happy and avoiding call center hold times.

• Real-Time Communications: Offer convenient in-app chats, call now, or schedule an appointment options for faster resolution and a more personalized customer experience.

• Targeted Push Notifications: Enhance communication with timely push notifications that keep your customers informed and engaged.

• And More! The possibilities are endless – explore features like appointment scheduling, loyalty programs, and more.

Ready to unlock the potential of your mobile app?

Contact us today and let's discuss how Customer Dynamics can help you achieve your contact center goals!

Sincerely,

The Customer Dynamics Team