Must be authorized to work in the United States

Seeking an Implementation Manager for Call Center as a Service Software

At Customer Dynamics we are focused on delivering effective and integrated cloud solutions with technologies including inContact and Microsoft Dynamics. We are a high-energy, fun, customer-oriented organization that delivers top-notch service while enjoying our work and maintaining a work-life balance.

 

The Opportunity

Customer Dynamics is seeking a CCaaS software Implementation Manager, who will be a “trusted implementer” for our inContact and Microsoft cloud integration solutions. This is a hands-on, technical opportunity for someone looking to gain both business and technical consulting experience. You will use scripting to customize and implement inContact software. Our Implementation Managers help customers realize the benefits of moving their contact center systems into the Cloud. Technical experience with various call center technologies including inContact, DBMS, PBX, IVR/ACD, VoIP, Unified Communications, Email, SMS, and Chat systems will be required.

 

Keys to Success

  • 3-5 years of experience configuring or administrating  any of  the following telephone systems or similar

    • Interactive Intelligence

    • Genesys

    • Talkdesk

    • Nice InContact (CXOne)

    • Amazon Connect

    • Twilio

  • 1-3 years of implementing Contact Center as a Service (CCaaS) software or Call Center technologies including configuring call flow & routing, IVR/ACD scripting, and Dialer products.

  • Must be technically fluent with Microsoft Office365 products including Visio

  • Must possess strong interpersonal relations and excellent verbal/written communication skills

 

Highly Desired Qualifications (nice to have but not required)

  • Contact Center as a Service (CCaaS) software management and domain experience

  • inContact Central and inContact Studio Experience

  • Technical configuration or development experience with Enterprise software such as ERP or CRM systems

  • 1-3 years of ASP/.NET experience  (C#, VS.Net, XML, Web Services, etc.)

 

COMPENSATION AND BENEFITS:

Customer Dynamics will reward your talents with a competitive compensation package including base salary and bonus, commensurate with experience. You will also receive a benefits package that includes, health, dental, vision, life insurance, disability, 401k plan, and paid vacation and holidays. We provide certification training and will support your long-term career development goals.

 

To apply for this position, please submit your resume and a cover letter outlining why you are the most qualified candidate for this position by e-mail to careers@customerdynamics.com. Please enter: Call Center Software  Implementation Manager in the subject line.