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You have campaigns to run and revenue to generate. You want to connect with more customers in less time. Now it’s time to add firepower to campaigns with ReachCX, OmniChannel Marketing.

 
 
 

Outbound Dialing with ReachCX

ReachCX provides Advanced Consented Outbound omni-channel and Compliant Marketing operations. Designed specifically to increase your agent productivity while adding advanced campaign features that allow for maximized functionality. Each license includes 1 Active Agent and 5,000 Digital Transactions.

Get Results with ReachCX

Customers who use ReachCX experience the following benefits:

  • Increase agent efficiency and output

  • Easily optimize campaigns by adjusting segments, dialing profile and campaign criteria

  • Realize tighter integration with Microsoft Dynamics and Salesforce.com

  • Drive more leads with high-capacity
    outbound capabilities

  • Improve campaign metrics conversion rates

  • Increase Agent Productivity

  • Payment Processing Capabilities

  • Lift revenue and close rates across
    contact center campaigns

  • 1 Active Agent and 5,000 Digital Transactions per License

 
 

ReachCX Features

 
 

Screen Pop

Streamline operations using screen pop functionality from internal or external CRM systems.

 

Live Updates

Supports CRUD operations to segments. Updates to retry settings while campaigns are running without stops.

 

Ratio Blending

Blend initial and retry calls to improve campaign performance and compliance.

 

Scrub Against DNC

Provides connectivity to customer provided National Do Not Call list, Reassigned Numbers Database and any other data sources needed to stay compliant. This ensures suppression of calls and text messages of numbers you don't want to call or text.

 

PCI Compliant Payments

The available C3 Payment is easily added to ReachCX allowing for PCI/DSS compliant payments that make payment collections simple and secure.

 

Increase Agent Productivity

Leverage our innovative human sequence selection technology to minimize agent handle time while ensuring strict compliance.

 

Custom Retry

Schedule the interval and frequency of retries to improve conversion rates while adhering to industry limits.

 

C3 Payment

Sends a secure click-to-pay weblink and collects payment through SMS or email. PCI-DSS compliant.

 

History

Creates a robust activity history log and full audit trail by recording every dial attempt.

 

Per License Benefits

1 Active Agent and 5,000 Digital Transactions per License

 
 

Interested in a Demo? Looking for more info? Reach out to us!

To learn more about the ReachCX Solution from Customer Dynamics,
see pricing, get a live demo and more:

Complete the form below or call 801-428-1200