Easier process means faster payments
Enable your contact center agents to send secure payment links to customers via email, text and chat to help finalize payments while on a call. Customers complete payments via the secure, mobile friendly web portal without having to share credit card numbers with agents over the phone. Simple pricing and subscription model.
Fully PCI DSS Compliant system to improve capabilities for receiving payments
Agent real time visibility of payment activity: Requested, Received, Approved, Declined
Fully integrated with NICE CXone MAX Agent, RingCentral & Verizon VCC
Fully integrated with Customer Dynamics products
With C3 Payment from Customer Dynamics get paid faster and easier.
Each license includes 1 Active Agent and 5,000 Digital Transactions.
Welcome to Modern Payment Processing
Using C3 Payment, you can process payment transactions utilizing credit cards in a secure, consistent manner across a variety of devices, including smartphones, tablets, PCs, and other connected devices. Improve payment frequency rates and decrease payment abandonment as agents send secure payment links while speaking with customers. Then, monitor the payment process status while remaining connected with the customer.
Benefits at a Glance:
Improve payment collection conversion rate by completing transactions while agent is on the phone
Use omni channel collection methods
Reduce PCI DSS compliance burden and eliminate the need for agents to handle or see credit card numbers by using the C3 Payment web portal to process payments
Measure and optimize customer payments with real-time analytics
Simple implementation enables C3 Payment to be used stand-alone or with native integrations for leading CCaaS providers.
Easy addition to contact center toolset with simple pricing and subscription model
Includes a Call 2 Action workflow engine with capabilities such as immediate callbacks to contacts, scheduled callbacks to contacts, ability to initiate inbound calls from contacts, distribution of written consent forms and other documents.
Fast implementation time - typically up and running within 1 week
Key Features
Easy Add-On
Simple pricing and subscription model makes it easy to add.
Secure Workflow
Keep sensitive financial information secure and reduce or eliminate PCI DSS compliance burden.
Implementation Options
Use as stand-alone, or integrate with leading CRM systems, NICE inContact, and Ring Central.
Per License Benefits
1 Active Agent and 5,000 Digital Transactions per License
Omni-Channel
Handle collection efforts in an omni-channel environment.
Real-Time Analytics
Measure campaign success in real-time with user-friendly reporting and data analysis.
Easy Process
Collect payment information while on the phone with the customer, improving agent efficiency and conversion rates.
Licensing & Fees Information
• Low monthly subscription fee.
• Fully integrated with Customer Dynamics products, including Safe Select, ReachCX, or e2 Agent.
• Standard credit card processing fees managed by Customer Dynamics or bring your own processor.
• Minimal integration fees
Interested in a Demo? Looking for more info? Reach out to us!
To learn more about C3 Payment from Customer Dynamics,
see pricing, get a live demo and more:
Complete the form below or call 801-428-1200