Secaucus, NJ and Salt Lake City, UT (August 24, 2017)— Microexcel®, a global provider of technology solutions and services, today announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides Software-as-a-Service (SaaS) solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers. With the acquisition of Customer Dynamics, Microexcel looks to expand its reach within the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for Customer Relationship Management (CRM).
If you already use Microsoft Dynamics CRM, you should consider extending it with Microsoft’s Unified Service Desk (USD) for increased Agent productivity. USD is a configuration based framework that allows call centers to quickly build an agent application from CRM, internal & external web resources, and legacy LOB applications. This streamlines and helps automate the agents desktop, providing a single interface to get a true 360 degrees view of customer data.
One of the most demanding environments a CRM can be deployed in is in a contact center, where speed, precision, reliability, and continuity are key priorities. We’ve helped contact centers implement and optimize Microsoft Dynamics CRM for over a decade, and as a result we’ve worked with dozens of amazing technologies to make them shine in the Dynamics CRM environment.