With the latest technologies for user experience available for organizations, customers and employees expect to find information easily and have a positive engagement experience. Not only does information need to be easily accessible in a timely manner, but it also needs to be accurate. Organizations that fall behind this user expectation typically experience loss of revenue and productivity.
Whether it’s a CRM corporate portal to support internal team members for self-service and knowledgebase sharing, or a CRM customer portal that provides customer service with service tickets and also opportunities to purchase, Customer Dynamics web portal solutions delivers all the resources to ensure a successful engagement and experience.
Web portals can be developed with many objectives in mind including access for the following: product and service information, product specifications, pricing schedules, manufacturer resources, credit and finance, and departmental information. Web portals also solve the challenge of multiple system resources and intuitive navigation and design makes it easy to find the right information quickly.
Some examples of the type of web portal that Customer Dynamics can design and implement include:
Customer Dynamics builds in all the workflow, menu selection, and other automation you need to make the collection and the distribution of key information easy. No more jumping from window to window or program to program. You’ll experience an increase in productivity for internal employees your customers will be delighted with how easy you make it for them to find out what they need to know.
An example of a customer portal is the site you are currently on now. The Customer Dynamics website was built using our portal technology. View our site from various devices with any browser and you will notice that it responds accurately in terms of rendering, scaling, and displaying. Contact us to see how your own web portal and drive many benefits to your organization.
Contact us to discuss how a Microsoft Dynamics 365 Portal can empower your business and engage your employees, customers and partners.