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Community Blog Microsoft

  1. USD Overview

    Ryan Redmond – Wed, 12 Apr 2017 14:00:00 GMT – 0

    Extend CRM with Unified Service Desk

    If you already use Microsoft Dynamics CRM, you should consider extending it with Microsoft’s Unified Service Desk (USD) for increased Agent productivity. USD is a configuration based framework that allows call centers to quickly build an agent application from CRM, internal & external web resources, and legacy LOB applications. This streamlines and helps automate the agents desktop, providing a single interface to get a true 360 degrees view of customer data.

    Continue reading...

    • CRM
    • incontac
    • Microsoft
    • USD
  2. inContact & Microsoft Dynamics - better together

    Ryan Redmond – Mon, 10 Apr 2017 14:00:00 GMT – 0

    One of the most demanding environments a CRM can be deployed in is in a contact center, where speed, precision, reliability, and continuity are key priorities. We’ve helped contact centers implement and optimize Microsoft Dynamics CRM for over a decade, and as a result we’ve worked with dozens of amazing technologies to make them shine in the Dynamics CRM environment.

    Continue reading...

    • CRM
    • inContact
    • Microsoft
    • USD
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