One of the most demanding environments a CRM can be deployed in is in a contact center, where speed, precision, reliability, and continuity are key priorities. We’ve helped contact centers implement and optimize Microsoft Dynamics CRM for over a decade, and as a result we’ve worked with dozens of amazing technologies to make them shine in the Dynamics CRM environment.
Among our favorites of these technologies – and our most trusted partner – is inContact, whose comprehensive suite of solutions for contact centers drives business results better than any solution we’ve worked with. And we’ve built the integration that makes inContact sing inside of Dynamics CRM. Our standard integration and our Microsoft Unified Service Desk (USD) integrations bring the power of inContact into the Dynamics CRM Environment. inContact features such as Click-to-Dial, Screen Pop, Call Logging all work seamlessly with Dynamics CRM to make sure every call, action, and record is captured and recorded within CRM.
It’s an amazing system, and one that can address any contact center’s needs. If you are considering a new contact center solution, contact us for a demo of inContact & Microsoft Dynamics CRM.