Blogs

Portfolio of Software-as-a-Service Customer Relationship Management solutions to be expanded with strategic acquisition

Secaucus, NJ and Salt Lake City, UT (August 24, 2017)— Microexcel®, a global provider of technology solutions and services, today announced it has acquired Customer Dynamics, a leading professional services organization with headquarters in Salt Lake City, Utah, that provides Software-as-a-Service (SaaS) solutions to improve the Customer Experience (CX) and Agent Experience (AX) at contact centers. With the acquisition of Customer Dynamics, Microexcel looks to expand its reach within the growing contact center and business process outsourcing industry segments by offering innovative, cloud-based, SaaS solutions for Customer Relationship Management (CRM).

The ribbon item 'MSCRMAssistancePSA.invoice.grid.ApproveGroup.Approve.CustomAction' is dependent on ribbon control id='AssistancePSA.invoice.grid.ApproveGroup.Controls'

Often times, we come across a situation where we need to prevent a double click on the button in order for the request NOT to be submitted twice.

In this post, we will discuss about how AuditHistory data can be used in the reports; AttributeMask, ChangeData columns of AuditHistory table, and how it should be used inside a function and a Sql query.

In this post, we will discuss about an issue we had recently encountered when deleting a managed solution from the Dynamics 365 CRM on-premise system.
 

Recently we ran into this error on Dynamics 365 On-Premise.

The plug-in execution failed because the Sandbox Client encountered an error during initialization

The cause of the error was because we played with the registry and web.config on the CRM server. The requirement was to increase the time limit because deleting the managed solution would cause an 'SQL Timeout' error.

This is what we tried to increase the Sql Timeout value:

https://support.microsoft.com/en-us/help/918609/a-time-out-occurs-when-you-import-large-customization-files-into-microsoft-dynamics-crm

Extend CRM with Unified Service Desk

If you already use Microsoft Dynamics CRM, you should consider extending it with Microsoft’s Unified Service Desk (USD) for increased Agent productivity. USD is a configuration based framework that allows call centers to quickly build an agent application from CRM, internal & external web resources, and legacy LOB applications. This streamlines and helps automate the agents desktop, providing a single interface to get a true 360 degrees view of customer data.

One of the most demanding environments a CRM can be deployed in is in a contact center, where speed, precision, reliability, and continuity are key priorities. We’ve helped contact centers implement and optimize Microsoft Dynamics CRM for over a decade, and as a result we’ve worked with dozens of amazing technologies to make them shine in the Dynamics CRM environment.