Solutions

Customer Dynamics offers a variety of solutions designed to help businesses deploy a cost effective CRM (Customer Relationship Management) system to fit their sales, marketing, and customer service goals. Each solution typically includes a combination of software, services, and CRM consulting expertise to help you achieve your system implementation on-time and on-budget. Through our experience in developing and implementing CRM systems over the past 15 years, we have designed several turnkey solution packages that have been proven to deliver a fast return on investment and can get you up and running quickly so you can begin to gain the benefits from an Enterprise CRM system within weeks rather than months.

Customer Dynamics is solely focused on delivering Microsoft Dynamics CRM solutions. Microsoft Dynamics CRM has been rated as a “Leader” in the Customer Relationship Management industry by analyst groups such as Forrester Research and Gartner Group. A part from its completeness in capabilities across sales, marketing and customer service functions, Microsoft Dynamics CRM easier to assimilate into your employee’s daily routine, because it runs out of Microsoft Office Outlook. A critical success factor in with a CRM system is maintaining quality data, and continually updating contact records throughout the lifecycle of a prospect, customer, employee, business partner, or vendor. Because Microsoft Dynamics works the way you do, works the way your business works, and works the way IT wants it to, “everyone gets it”.

 Customer Dynamics offers flexible solution packages to fit your needs and budget, including:
 

• Microsoft Dynamics CRM for on-premise installations, providing a fully integrated Customer Relationship Management (CRM) system, including five core modules – Sales, Marketing, Customer Service, Analytics, and Workflow, running on a local server in your office. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. More
   
• Microsoft Dynamics CRM Online, offering the same capabilities as the premise based package, but operating over the internet and access as a monthly subscription service. More
   
• QuickStart Implementation Packages - Customer Dynamics offers several fixed scope, fixed price Quick Start, rapid implementation packages to get you up and running quickly and cost effectively, starting at $1,595. More
   
• Call Center CRM, provides an integrated approach to CRM and inbound and outbound call center management allowing call center agents to work more efficiently, while maintaining data integrity within the organization’s enterprise CRM system. More