inContact

The inContact platform offers intelligent call routing and agent optimization tools, all built on an integrated network connectivity framework,” said Paul Jarman, CEO of inContact. “Now that inContact and the Microsoft offerings are functionally coupled, Microsoft CRM customers can vastly improve both the agent and customer experience. The speed of deployment, best in class functionality, and budget benefits of the inContact SaaS model make the combined solution an easy decision for organizations large and small.

"Being a Microsoft CRM Gold Partner, and having been involved in the design and implementation of the integration, I feel confident that this dynamic pair of products will satisfy real business needs for a large number of customers,” said Ryan Redmond, President, Customer Dynamics, Inc. “I’m thrilled to have the best-of-breed customer contact handling functionality of inContact now available to my customer base."

The inContact SaaS model allows a Microsoft CRM user to implement inContact rapidly and without capital expense. It is simple to deploy, with flexible annual or monthly pricing, and is built to easily scale up or down to meet seasonal or campaign-based fluctuations in call volume. The inContact professional services channel, in conjunction with qualified Microsoft Gold Partners, facilitates each implementation of both inContact and Microsoft CRM to ensure they are aligned and configured to the customer’s business needs and rules.

“inContact is the leading on-demand contact center solution because it is proven,” continued Jarman. “inContact has handled over 10 billion calls and is deployed in approximately 600 contact centers of all sizes. You can have a world-class enterprise-grade system at a cost model affordable to all. And now, with our integration with Microsoft Dynamics, we deliver even more value to our customers.”

inContact Brochure