Microsoft Dynamics CRM Solutions
Microsoft Dynamics CRM 2011 is a full featured Customer Relationship Management (CRM) system, including functionality centered on three core areas:
- Customer Service
Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes—along with a native Microsoft Office Outlook experience -- Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes, because it is a system everyone will use. A critical success factor in a CRM implementation is maintaining quality data, and continually updating contact records throughout the lifecycle of a prospect, customer, employee, business partner, or vendor. Microsoft CRM works out of Microsoft Outlook, so your staff doesn’t have to juggle multiple applications or remember to open their CRM system to update data. Everyone is familiar with the user interface so data gets updated naturally and easily.
Another critical success factor for CRM implementations is fitting the system to your unique business needs. Microsoft CRM’s point and click customization means that it can easily be adapted to suit your work environment, instead of expecting you to change to suit the software.
Optimized for Sales
Generate repeat business and increased results – The detailed reporting and analysis tools built into Microsoft Dynamics CRM give you unrivaled insight into your customers' unique needs and preferences. Create marketing lists and run marketing campaigns. Focus your marketing efforts with this increased insight for higher ROI and better forecasting.
Customized for Marketing
Create demand and generate new business - No matter how complex your sales process, Microsoft Dynamics CRM can help you quickly qualify sales leads and effectively manage opportunities. If you streamline your sales strategy with a consistent uniform CRM program, you can provide your sales force with the critical customer information they need to make the sale. By getting all of your sales users working from the same system you can build a repeatable sales process, effectively manage your sales pipeline, and ultimately drive more revenue into your company.
Customized for Customer Service
Provide more value to your customers – Imagine a company where everyone who talks with the customers has access to the right answers. By helping you stay on top of customer service, track issues, and coordinate services, Microsoft Dynamics CRM helps you offer the high-quality, personalized service that keeps customers coming back.
Microsoft Dynamics CRM - Everyone gets it
Industry experts have found that the main problem with CRM is that no one uses it. Why? They have found that either it is too difficult to use or it just doesn’t fit. If you are like most other business people, the first thing you do in the morning is to open Outlook and check your email. Since Microsoft Dynamics CRM operates right out of Outlook, the tools and information are there right where you need them. Microsoft Dynamics CRM works the way you do.
Use Microsoft Dynamics CRM directly from Outlook. The interface is familiar, and you’re in a familiar workspace. Everyone gets it. Microsoft Dynamics CRM delivers exceptional value:
- Full featured CRM program with the features you would expect from Microsoft.
- Flexible, with the Power of Choice in deployment, purchase, and use.
- Familiar, with an intuitive user interface, so your users can be immediately productive.
- Designed to fit your business, delivering ease of customization and integration.
Microsoft Dynamics CRM is available in both on-premise and online CRM solutions. Contact Us to begin transforming your customer relationship management systems.