Contact Center Solution

Perhaps most of your company’s CRM activities happen on the phone. Customer Dynamics offers a Call Center solution that brings an Enterprise level Contact Center system together with Microsoft Dynamics CRM at an affordable price.

This solution allows call center agents to work more efficiently, while maintaining data integrity. Whether you are looking to transact and manage telemarketing activities, improve customer service inquiry responses, automate call routing, integrate telephony solutions or add interactive call response capabilities, the inContact® for Microsoft Dynamics CRM solution can add sophistication to your call center.

Capabilities include:

• Single Sign-on lets your contact center agents sign on to inContact and Microsoft Dynamics CRM in a single, time-saving step.
• Intelligent call routing sends calls automatically to the appropriate queue or agent, based on Microsoft CRM settings, such as Account Category. The result is less customer hold time, fewer transfers and the total time spent on each call. 
• Microsoft Dynamics CRM screen pop-ups give agents a complete view of customer history, accounting information, or any other CRM-related information based on their level of security access. Your agents will be more efficient and deliver a higher level of customer service. 
• Click-to-Call allows Microsoft Dynamics CRM users to initiate outbound calls by clicking on a phone number within a Microsoft Dynamics CRM contact record. 
• Call Tracking will save and track call records within Microsoft Dynamics CRM, allowing all data captured (by the system and the user), to be tracked and accessed centrally within the Microsoft Dynamics CRM application. 
• Call Reporting allows Microsoft Dynamics CRM users to produce comprehensive call reports that combine all call transactions, including reports by Account, Contact, and Agent (User).

For more information, download our inContact brochure, or contact Customer Dynamics to discuss how our Call Center solutions can benefit your organization.

inContact

Customer satisfaction and sales depend, for many organizations, on the quality of the call center. Microsoft inContact® platform offers intelligent call routing and agent optimization tools that integrate fully with Microsoft Dynamics CRM and other productivity tools for a work environment that combines ease and efficiency.

• inContact is a proven, leading enterprise-grade contact center solution.
• SaaS model allows you to deploy the system without capital investment.
• Easily scalable system responds to fluctuations in call volume.
• Integrates fully with Microsoft Dynamics CRM.
• Shortens call times, reduces transfers and customer wait time.

Download an inContact Brochure, watch the 3-Minute Tour, or contact Customer Dynamics now to create positive change in your call center.