I've seen a lot of confusion surrounding the syncing among CRM, Outlook, Exchange, and a cell phone, and thought I'd make a simple diagram to hopefully clear the mud.

Here is a scenario to help illustrate the point

• I enter a contact into Microsoft CRM
• The Microsoft CRM Outlook Client picks up the contact, and pulls it into my Outlook contacts
• The Exchange server sees the new contact in my Outlook contacts, and adds syncs it with Exchange
• My phone, which is connected to my Exchange server and set up to sync contacts, sees the new contact and saves it
• I can now view my contact record on my phone