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What to do When Your Workflows Aren't Firing in Microsoft CRM

Apr 11

Written by:
4/11/2012 3:43 PM  RssIcon

When workflows aren’t firing in CRM (CRM 4/2011), usually it is due to one of a few things

  • Your workflow is published with a User scope, and the owner of the record that should be firing the workflow is not the same as the owner of the workflow.  You should set it to be organizational or some other scope if this is the case.
  • The workflow is not published.  If it isn’t published, publish it.
  • The Microsoft Dynamics CRM Asynchronous Processing Service is not running.  Go into the service manager and start it.  See below.

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